The Chief Performance Office is here to support all State of Vermont employees, managers, and leaders in strengthening processes, solving challenges, and enhancing performance. We offer expert guidance, tools, and recommendations to help you and your team improve how work gets done. While we do not directly facilitate projects, we provide the structure, resources, and insights needed to drive effective solutions.
If you or your team would like expert guidance in any of the areas below, please reach out to katie.bockwoldt@vermont.gov. We offer flexible support options, including consultations, resource recommendations, and structured guidance to help you achieve your goals.
Problem Solving
We provide guidance on structured approaches to help individuals and teams diagnose issues, identify root causes, and explore solutions. Examples:
- Advising a frontline employee on how to analyze recurring delays in a request processing system.
- Guiding a manager through a structured problem-solving method to reduce data entry errors.
- Recommending strategies to leadership teams addressing barriers to interdepartmental collaboration.
Process Improvement
We offer guidance on streamlining workflows, reducing inefficiencies, and improving service delivery by providing tools, best practices, and recommendations. Examples:
- Advising a team on how to evaluate and remove redundant approval steps in an internal review process.
- Providing recommendations to improve a public-facing permitting process to enhance user experience.
- Suggesting ways for a financial services unit to increase invoice processing speed while maintaining compliance.
Strategy Development and Deployment
We advise teams on how to clarify their strategic priorities and translate them into actionable plans by offering frameworks, resources, and expert recommendations. Examples:
- Providing guidance on defining measurable objectives that align with agency priorities.
- Recommending best practices for rolling out a new policy initiative across an organization.
- Offering insights on aligning team efforts with statewide strategic goals.
Culture Development
We advise teams and leaders on fostering a culture of collaboration, accountability, and continuous improvement, providing best practices and tailored recommendations. Examples:
- Coaching a manager on ways to embed continuous improvement practices within their team.
- Offering strategies for enhancing cross-team collaboration within an agency.
- Providing recommendations for leadership on how to recognize and encourage staff-led innovations.
Organizational Performance Management
We support teams in tracking progress, using data effectively, and improving decision-making by offering guidance on measurement, reporting, and improvement strategies. Examples:
- Advising a department on developing meaningful performance metrics.
- Providing recommendations for setting up dashboards to track key initiatives.
- Offering insights on interpreting performance data to identify improvement opportunities.